What technology issues are our employees having? Are they getting the help they need? What’s coming up next on our IT roadmap? 这些都是我们每个客户公司的主要联系人可以在我们的在线通信门户网站中快速回答的问题的示例. Individual users can also get information that’s pertinent to them, 无论是支持请求的状态，还是经理分配给他们的新培训项目. The portal can even make client operations more efficient. 例如，在招聘新员工的时候，对硬件的要求[…]
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How does an IT support relationship go bad? It could be that you’ve outgrown your provider. 很难确定这是否是你的问题的原因，因为这些迹象可能很微妙. 更重要的是，这种情况不是一夜之间发生的，而是慢慢降临到你身上的. Everything was great when you first started working together, but now you feel like you’re on a plateau, or maybe even going backwards. And that’s not just IT, but your whole business. 当您的IT提供商无法满足您的需求时，这意味着您的需求超出了他们的处理能力. It could be […]
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“Do we need a cybersecurity assessment?这是商业领袖们在想他们的组织在im体育网页版方面是否存在差距时所问的问题. 有时，他们对自己的IT团队进行有效网络防御的能力缺乏信心. More often than not, 进行im体育网页版评估的决定仅仅是为了客观地了解安全的真实情况. Whether you have a technical background or not, a cybersecurity assessment can answer a lot of questions, especially those that you didn’t think to ask. These […]
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There’s often an audible sigh of relief heard over the phone, 当罗斯回应客户的支持请求时，另一端的人知道他们的问题会得到解决……很快. 作为im体育官网的支持专家，Ross整天为客户解决问题. The pace is fast as he moves from problem to problem, ranging from a simple password reset to a networking issue, but he loves it and can’t imagine doing anything else. 罗斯很享受每天带来的变化，他觉得公司把他陷害了……
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When IT support isn’t there when you need it, you can feel like you’re falling into a black hole with no way out. 缓慢的IT支持响应不仅会让员工感到沮丧, it impacts your whole business. 你最终得到的是阻碍操作的技术，而不是使操作成为可能. 当IT支持总是很慢或根本不出现时会发生什么? 员工失去了对IT能提供帮助的信心，因此他们不再打电话给支持人员. People try to fix their own issues which diverts them from their work. They ask coworkers for IT help […]
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如果你的公司服务器还在你的办公地点，你想知道你是否应该去云计算, the answer is probably – Yes. There are many reasons why this is a good idea, and for us here on the Gulf Coast, one of those reasons is hurricane season. 让我们确保当我们说“云”时，我们谈论的是同一件事，因为有不同类型的云计算. For the purposes of this article, 只要把云想象成服务器对文件存储和计算资源的利用就可以了。
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